Terms & Conditions

GENERAL

These terms and conditions shall apply to all trading between us and the customer. Acceptance by us of your order Is conditional upon acceptance by you of the following conditions which override all other terms or conditions inconsistent therewith, express, implied or otherwise.
Any variation of these conditions shall only be binding if agreed by a director in writing. Any stipulation or conditions on a customer's order form shall be deemed to be inapplicable to any order placed with us unless expressly agreed to by a director in writing when acknowledging the order in question.

QUOTATIONS

Quotations may be withdrawn at any time before receipt of the customer's acceptance and shall be deemed to be withdrawn if acceptance is not received within thirty days from the date of quotation.
Quotations after 30 days will be repriced / quoted for unless mentioned by staff and written within the quotation itself.
Customers are responsible for checking quotations and any items listed.

CONDITIONS OF SALE

We have tried to provide a lot of information as clearly as possible, but if you have any questions regarding our Conditions of Sale, please do call one of our Door Experts.

Our Sales Contract is with the named person or Company on the sales Order Acknowledgment.
All items must be paid for in full prior to delivery or collection unless account facilities are in place. (By opening an Account with us you have agreed to be bound by our payment terms). The title of goods remains with Watford Timber Doors LTD. until full payment has been made.
We shall not be held responsible for any incidental work or expenses arising due to any defect in our product or failure to deliver within an estimated time frame.
Lead times are estimates and not a firm date of arrival for goods. Various factors affect the supply of goods.
In the event of goods proving to be defective (manufacturer’s defect only) which need replacement, our liability shall not exceed the replacement of faulty goods.
Orders are non-cancellable and non-refundable once an order has been confirmed and it cannot be amended unless by mutual agreement.
Returns for incorrectly ordered or unwanted product in a customer’s possession for over 14 days will be subject to a 15% handling charge.
We are unable to accept returns after 30 days under any circumstances.
A collection charge will be applied if we are requested to arrange the transportation element of any return.
All returns and refunds are entirely at the discretion of the company.
Goods must be returned in perfect condition, with complete original packaging and proof of purchase.
We will store items for up to 4 weeks after they become available for delivery. Beyond this we reserve the right to charge a storage fee of £20 a week or part thereof for each pallet of up to 15 doors stored. If you are concerned by this aspect due to a large project requiring a longer timescale, please discuss a phased call off plan at the point of ordering.

PAYMENT

Unless the sale is for cash or other credit terms have been expressly agreed all accounts are due for payment on the last day of the month following that in which goods are delivered. (Credit Accounts)
We reserve the right to refuse to execute any order or contract if the arrangements for payment or the customer's credit are not satisfactory to us. In the case of non-payment of any account when due or in case there shall be any default or refusal on the part of the customer to take due delivery of any goods or materials or in the case of death, incapacity, bankruptcy or insolvency of the customer or when the customer is a limited company in the case of liquidation or the appointment of a Receiver, then the purchase price of all goods and/or work invoiced and/or delivered by us to the customer to date shall immediately become due and payable from the customer to us and in addition we are to have the right to cancel every contract made with the customer or to suspend or continue delivery of goods and materials at our option without prejudice to our right to recover any loss sustained. Interest at the rate of 2% per annum above the current Midland Bank Limited base rate shall be payable in respects of all sums outstanding.
The customer shall not be entitled to withhold payment of any amount payable under the agreement to us by reason of any dispute or claim by the customer in connection with the agreement nor shall the customer be entitled to set off against any amount payable under the agreement to us any amount which Is not then due and payable by us or for which we dispute liability.
Payments must be made via BAC’s or card payments; we will not accept cheques etc or online currency currently.
Cash payments can be declined if no system is operational.

Refunds

Refunds will be processed once both parties have supplied documents or items back to our company not damaged or confirmed defective etc.
Details for bank transfer will have to be confirmed, no cash refunds will be allocated or given.
We have the right to hold your refund if we believe any fraud are listed.
All refunds have to be given and confirm to an adult over the age of 18 years old.

PRICE

Our quotations and prices are based on costs prevailing at the time when they are given or agreed. We shall be entitled to adjust the price of the goods as at the time of delivery by such amount as may be necessary to cover any increase sustained by us after the date of the quotation or order in any direct or indirect costs of making, obtaining, handling or supplying the goods.
Our quotations are based on prices applicable to the quantities specified. In the event of orders being placed for lesser quantities we shall be entitled to adjust the price of the goods as ordered to take account of the variation in quantity.

DELIVERY

You must sign for your delivery once received to site or house etc.
DELIVERYS WILL ONLY BE KERBSIDE - We will not offer deliveries into a property.
Delivery dates are estimates only and the time of delivery shall not be of the essence of the contract. We shall not in any event be liable to compensate the customer in damages or otherwise for any non-delivery or late delivery of goods or for any loss consequential or otherwise arising therefrom.
You have the right to check over your goods when delivered. If there are any damages you have 48 hours to report this. If you report this after 48 hours, we have the right to refuse collection and refund for this order due to the time past. Delivery charges and new orders will be issued if needed.
We do not undertake to deliver or collect any load over roads or ground which in our discretion we consider to be unsuitable. If a vehicle used for performing our contract with any customer delivers or collects a load to or from a place situate off the public highway, the customers, to be solely responsible for any damage or accident and is to indemnify us fully in respect thereof.
If the customer wishes to claim that there Is any shortage on delivery of any goods delivered or that the same have been damaged in transit, he shall give notice in writing to us and to any railway or other earner by whom the goods were delivered within three days after the delivery Is made, failing which the goods shall be deemed to have been delivered undamaged and in accordance with the delivery documents.
Unless otherwise expressly agreed in writing our prices only cover delivery and working on normal working days and during normal working hours. All deliveries made or work done at the customer's request on Bank holidays, Sunday and Saturday afternoons and outside normal working hours, will be subject to extra charges.
We have the right to take photo evidence of goods delivered to a customer’s property. This will act as a chain of custody so that we can confirm the goods were not damaged when delivered.
In the event of any goods or any packing or container being delivered and deposited whether on the public highway or elsewhere the customer shall be responsible for compliance with all regulations and for all steps which need to be taken for the protection of persons or property in relation to such goods packing or container and shall indemnify us in respect of all or any costs claims losses or expenses which we may incur as a result of such delivery.

INSPECTION OF GOODS

The customer shall inspect the Goods immediately on delivery thereof and shall within two days from such delivery give notice to us of any matter or thing by reason whereof the customer may allege that the Goods are not in accordance with the order. If the customer shall fail to give such notice the Goods shall be deemed to be in all respects, in accordance with the contract and the customer shall be deemed to have accepted the Goods accordingly. Refund can be refused if damages are not reported within 48 hours.

CHECK YOUR GOODS

From the point of delivery by us or collection, you have 2 working days to check your goods.

Within 2 Days You Must:

Detail any damage you observe to the packaging of the goods or to the goods themselves on the delivery/collection note.
Check that the goods delivered match your order exactly including the size ordered.
Remove all packaging and check every delivered/collected item for damage and/or manufacturing faults. Do not assume that a perfectly wrapped door is in perfect condition.

It is important that you thoroughly check your doors for any of the following potential faults, prior to commencing any alterations AND BEFORE BOOKING A TRADESMAN:

Visible damage i.e., scratches, dents or chips.
Warping or bowing beyond a 6mm tolerance.
Scratches on glass (if supplied).
Wrong door model or size supplied.
Two odd doors supplied where the order specified a matching pair.

The above are examples of potential faults/errors but this list is not exhaustive.

Please also note that our Factory Pre-Finished Doors should not have any visible defects or damages when viewed in natural daylight from a distance of 0.5 metres or above. In rooms where there are no daylight scratches should be viewed in artificial light from a fixed wall or ceiling outlet NOT from portable equipment such as a torch. (As per N.H.B.C. guidelines).

REPRESENTATIONS

The customers responsible for the suitability of the goods or materials ordered. The Goods supplied by us on the basis that they conform to the written terms and to any description. contained in this document. No other representations, terms / conditions or variations of any sort whatsoever whether written or oral alleged to have been made or entered, into by us or any servant or agent of ours shall be of any force or effect.

DEFECTIVE GOODS

If reported within 48 hours and shown proof of damages or defectiveness, we have the right to check this and look into any issues raised. We will always help and offer services to fix any that might be wrong.
This has to be mentioned within a time period of 72hours otherwise we have the right to refuse defectiveness.

STORAGE & INSTALLATION

You Must:

Ensure prior to fitting that all doors are stored in a cool, dry atmosphere and kept flat.
Only fit Internal doors internally. Only fit External doors externally.
Ensure doors are not hung in damp or newly plastered rooms and exercise caution when fitting on newly screened floors or when the doors will be exposed to extremes of heat or humidity, i.e., conservatories, close to radiators, inside double-glazed porches etc.
Doors fitted on kitchens and bathrooms should be well-ventilated to prevent prolonged periods of exposure to moisture.

PLEASE NOTE: WE WILL NOT BE HELD RESPONSIBLE FOR ANY DAMAGE CAUSED, FOR EXAMPLE SPLITTING, CRACKING ETC., IF DOORS HAVE BEEN HUNG AND NOT PROPERLY PROTECTED FROM MOISTURE PENETRATION.

TITLE AND RISK

The goods shall be at the risk of the customer as from the time when they are ready for delivery.

Failure to supply within an estimated Leadtime:

We will keep you up to date with any changes in the progress of your order. If your order is particularly time critical, please notify us in writing of your time-frame and we will confirm whether we accept your order on this basis.
Whilst we will make every effort to accommodate your preferred delivery date, this is not always feasible. We will however do our utmost to deliver as close to your desired date as possible.
Made-to-order/tailor-made/bespoke items are non-cancellable and non- refundable once an order has been confirmed and therefore cannot be amended unless by mutual agreement.
In the case of made-to-order/tailor-made/bespoke items a deposit of at least 50% of the total value including VAT is required at the time of ordering. Should any items no longer be required, the deposit will be retained and the balance owing invoiced for settlement within 28 days of date of invoice.
We cannot guarantee continuity in product (i.e., timber colour, grain, panel sizes etc. may vary). To avoid mis-matching products please order all goods for a project in one go.
Due to circumstances beyond our control prices may be altered up or down.
Prices of individual products do not include delivery charges (where applicable).
We accept orders from all over the world but ask that you arrange your courier/shipping for destinations outside of mainland UK. On signing for the product(s) at the point of collection or delivery, your agent is confirming as your representative that the goods have been provided satisfactorily. N.B. Our guarantee is not valid for products once they are outside of mainland UK.
If any mistakes are made through human error, we will do our utmost to rectify them as quickly as possible.
Due to the vagaries of the printing process and the natural qualities of timber, colours in our catalogue are for guidance and may not be exactly replicated in the final product.

Use of the Website

The Customer is responsible for maintaining the confidentiality of its website account and password and for restricting access to its computer to prevent unauthorised access to its account. The Customer accepts responsibility for all activities that occur under its website account.
The Website is made for the Customer’s own use. The Customer shall not try to gain unauthorised access to the Website or any networks, servers or computer systems connected to the Website and/or reproduce, redistribute, sell, create derivative works from, decompile, reverse engineer, or disassemble all or part of the Website save to the extent expressly permitted by law.
Watford Timber Doors accepts no responsibility for adverts contained within the Site. If you agree to purchase goods and/or services from any third party who advertises on the Site, you do so at your own risk. The advertiser, and not us, is responsible for such goods and/or services and if you have any questions or complaints in relation to them, you should contact the advertiser.
We will use reasonable endeavours to make the Website available at all times. However, there may be occasions when access to the Website may be interrupted, including for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or equipment. We reserve the right to remove any Products or features from the Website for any reason.

VALUE ADDED TAX

All quotations and offer process are exclusive of value added Tax. V.A.T. will be added to all invoices at the rate applying at the appropriate tax point.

ENGLISH LAW

Every contract to which these condition apply shall be construed and operate as an English contract and on accordance with English Law and all disputes shall be submitted to the jurisdiction of the English Courts.